John David Groseclose, SCSA
7438 E. Granada Road
Scottsdale, AZ 85257
Sun Certified System
Senior UNIX Administrator, Genuity E-Biz/Webhosting. Ongoing responsibilities in the resolution
of problems on various hosts, including Solaris, Apache webservers, Netscape
Server/iPlanet, WebLogic, SecureID, SSH, FTP, and other troubleshooting.
Work with vendors (Sun, Legato, Netscape, etc.) in scheduling work for minimal
downtime hardware/software replacement/upgrade, including swapping drives
out of arrays, replacing CPUs, installation and upgrades of software packages.
Function as mentor for junior administrators. Counsel junior personnel in
managing customer expectations, work habits/shortcuts. Solaris, HP-UX, IRIX,
and some NetApp. January 2001 - present.
iREZ Technologies, LLC (division of PAR Technologies). Ongoing responsibilities
in product development, engineering, marketing. Oversee engineering from
concept to production. Manage development of hardware and software for the
Kritter line of digital cameras, including working with software developers,
technical writers, and graphic artists for drivers, manuals, and packaging
of product. Work with third parties to insure product interoperability with
other hardware and software. July 1999 - January 2001.
Field Services Analyst, PAR Systems (division of PAR Technologies). Six months performing first,
second, and third tier support for desktop and network environments for
various contract customers. Work included architecture and administration
of Novell, Windows NT, and Linux servers, SMTP, POP3, and IMAP4 access and
routing issues, network security and firewalling, and LAN-to-Internet connectivity.February
1999 through August 1999.
Technical Analyst, Sprint Paranet. First, second,
and third tier support for desktop and network environments for a contract
position in the Scottsdale area, including hardware and software development
environments. Other areas of work range widely from supporting desktop Macintoshes
to troubleshooting SMTP, POP3, and IMAP4 access and routing issues on Windows
95 and NT Workstation. Troubleshoot secure router issues on NSC-1 encrypting
routers. Install, configure, and/or troubleshoot web servers, mail servers,
and FTP servers on Sun/Solaris, Linux, and Macintoshes, as well as implement
database-to-web solutions. Manage division-wide software roll-out of various
packages, including Netscape Communicator. Troubleshoot remote access issues
for ACE Card users (token-based authentication). Install and configure Citrix
client packages for remote access. Write instructional packages for end
users. Some training for end users in various applications, including MS
Office (MS Word, Excel, and Powerpoint). 40 hours plus weekly. 1995-1999
Professional Development Leader, Branch Leadership Team, Sprint Paranet. Assist fellow
branch members in designing career plans, including scheduling classes,
seminars, and counseling for employees. 1998-1999
Division Systems Analyst, Paranet. Perform user account creation and maintenance. Troubleshoot
remote access issues for dial-in users. Support TCP/IP and AppleTalk Remote
Access. Maintain TACACS+ accounts for dial-in users. Perform account auditing
to determine excessive online use. Train employees in the use of remote
access applications, including e-mail and web browsers. 12-16 hours per
month in addition to other duties (see Technical Analyst listing). 1996
Offer information, advice, and training on various systems, including Internet
electronic mail, World Wide Web site creation and maintenance, and new computer
installations (both Macintosh and PC).10-20 hours weekly. 1995
Educate customers in the use of business software, including Microsoft Office
products, WordPerfect, Lotus 1-2-3, CorelDRAW!, and more, including advanced
classes in PageMaker and QuarkXpress. Set up and maintain classroom networks
(AppleTalk and Novell) for file distribution to Macintoshes and PCs. 40
hours plus weekly. 1992-1995
Over fourteen years of experience troubleshooting telecommunications
equipment, including modems, CSU/DSUs, routers, switches, hubs, ISDN equipment,
and RF/IR remote links.
Eight years of experience in small-scale (less than 400
nodes, five servers) network design and planning, hardware/software purchase
recommendations, implementation and support. Topologies and architectures
include 10BaseT ethernet, 10Base2 ethernet, Token Ring, and LocalTalk, covering
IPX/SPX, TCP/IP, and AppleTalk.
Three years of experience in large-scale (more than 400
nodes, five servers) network support, analysis, and troubleshooting.
Firewall experience includes ipchains and ipfwadm, countermeasures
including FakeBO, tcp_wrappers, log analysis, Snort, and IDS/post-intrusion
Seven years of experience in connecting to multiple server
environments ranging from 30-90 Servers running AppleShare, NFS, Novell
NetWare and NT Server, via TCP/IP, AppleTalk, and IPX over 10BaseT, 10Base2,
and Token Ring topologies from desktop machines running Windows 3.1, Windows
for Workgroups 3.11, Mac OS, Windows 95, and Windows NT Workstation.
Vast experience supporting Macintoshes running all versions
of the Mac OS from 6.0.7 through 9.0.4 in mixed environments (including
Novell NetWare, AppleShare and NFS) over various media including 10BaseT,
10Base2, and Token Ring.
Moderate experience with Windows 95, 98, NT, and 2000